Refund policy

We have a 14-day return policy, which means you have 14 calendar days from the time you place your order to request a return.

For the return to be effective, you must send BEFORE 14 calendar days from the time you place your order the product, with the printed order page, where we see the order number (to verify that the order is yours) to the address Mejía Lequerica 19, 1P, 28004, Madrid, Spain. And send us before 14 calendar days from the time you place your order the tracking number to contact@casdeia.com via e-mail for the return to be effective.


Returns do not cover shipping costs, which will be paid by the customer.

Although it says that shipping is free on our website, we put it for free, covering the costs ourselves. When making a return, we deduct the cost of shipping depending on the country to which it has been sent, between 6 € domestic to 20 € to international shipments.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@casdeia.com If your return is accepted, instructions on how and where to send your package will be sent. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@casdeia.com


RETURNS

Items purchased from Cas Deià must be returned at the customer's expense in perfect and unused condition, free of deterioration, stains, smell or an no y condition that would prevent them from being sold as new. Items must also be returned in their original packaging including all labels and possible items included as part of the packaging, within 14 days of the place of your order, in order to receive a refund.

To carry out the partial or complete return of an order, the items that the customer wishes to return must be sent via courier with tracking code in a secure package, complying with the above conditions, to the following address:

 

Mejía Lequerica 19, 1P, 28004, Madrid, Spain.


The refund will be made in the method of payment used to make the purchase within a maximum period of 7 working days after the item arrives at our warehouse. Please note that we cannot refund the original shipping cost, except for damaged or incorrectly shipped orders. Any item(s) purchased on sale cannot be returned for a refund.

It is important to note that we will not accept returns of Cas Deià  that have not been purchased through www.casdeia.com

CAS DEIÀ offers fourteen calendar days from the order date to ask for a return.

Items have to be unused, in perfect condition, and be returned with its original packaging and label (if applies).

 

EXCHANGES

In order to avoid possible inconvenience when a garment may run out of stock during the process of processing an exchange, we will not make exchanges once an order has been placed. If you purchase an item from Cas Deià and would like a different size/color/product, you will need to send your item(s) to the address indicated in the returns section and a new order will need to be placed. The refund will be processed by the original payment method within 3 business days of the item arriving at our warehouse.

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