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Shipping

What are your delivery times?

All our orders are shipped within 24 hours from Monday to Friday from our warehouses. 

At times of high demand, the order may take up to 5 days to be shipped. 

How much will shipping cost?

We are currently offering free shipping worldwide except the Canary Islands. 

Can you provide worldwide shipping?

Absolutely. 
We ship to every country in the world. 

My Order

How can I cancel my order?

Of course. As long as the order has not been shipped. Write us an email to contact@casdeia.com with your order number and we'll get right on it. 

What if I receive the wrong product?

Send us an email to contact@casdeia.com and we will give you instructions on how to proceed.

Product

How do I return my product?

We have a 14-day return policy, which means you have 14 days from the time you place your order to return it. 

For the return to be effective, you must send BEFORE 14 NATURAL DAYS from the time you place your order the product, with the printed order page, where we see the order number (to verify that the order is yours) to the address Mejía Lequerica 19, 1P, 28004, Madrid, Spain. And send us before 14 calendar days from the time you place your order the tracking number to contact@casdeia.com via e-mail for the return to be effective.

If the 14 calendar days from the time you place your order are exceeded, no refund will be possible. 

Send us an email to contact@casdeia.com and we will give you instructions on how to make the return. :)

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