Shipping policy

As soon as you make the purchase, you will receive a confirmation e-mail, and our team will get to work so that you receive your order as soon as possible. If, after the time indicated below for each country, you have not received your order, please contact us, indicating your order number, and we will review your order history to find a solution as soon as possible. You will receive an email with your order's tracking information so you can monitor its status at any time.

Cas Deià will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

*During collection launches and sales, due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.

 

At all times Cas Deià will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case Cas Deià will communicate it within a period not exceeding 48H working accompanied by a refund in the method of payment used by the customer for the purchase.

CUSTOMS

Customs & Import Duties

For international shipments, additional charges related to customs duties, import taxes or clearance fees may apply.

As our logistics center is located in Spain, all orders shipped outside the European Union may be subject to customs duties, import taxes, or clearance fees, depending on the destination country’s regulations.

Important information regarding customs

Customs duties, import taxes and clearance fees are not charged or managed by CAS DEIÀ, but by the customs authorities of the destination country.

Any applicable customs charges are the sole responsibility of the recipient and must be paid directly to the shipping carrier or local authorities. These charges are non-refundable and non-compensable.

If customs duties are not paid, the shipping carrier may classify the shipment as refused or abandoned. In these cases, the package cannot be recovered or returned, and CAS DEIÀ will not be able to issue a refund.

The shipping carrier (such as UPS) will contact the recipient directly when payment or additional information is required to complete the customs clearance process.

CAS DEIÀ is not responsible for delays, additional costs, or losses resulting from customs procedures, unpaid duties, or refused shipments.

If you have any questions regarding your shipment or need general guidance, feel free to contact us at contact@casdeia.com.